How inquiry information is handled

When you contact Dow through this website, the information you provide may include your name, business email, company, market, region, and project notes. This information is used to respond to your request, route it to the appropriate commercial or technical contact, and provide relevant product or documentation guidance.

Business contact data

We use business contact data only for legitimate B2B communication related to the inquiry. Examples include SDS/TDS requests, product availability checks, application engineering discussions, or sustainability documentation support.

Project notes may be shared internally with sales, technical service, product stewardship, logistics, or regional account teams when that sharing is necessary to answer the request. For example, a question about food-contact packaging may require both regulatory documentation support and an application specialist, while a resin supply question may require regional commercial review.

Retention and security

Inquiry records may be retained as needed for customer service, compliance review, and business follow-up. Reasonable administrative and technical measures are used to protect submitted information from unauthorized access.

We recommend that visitors avoid submitting trade secrets, confidential formulations, or proprietary production data through a general inquiry form. If a project requires confidential technical exchange, ask for the appropriate commercial or technical contact so that a separate agreement or secure communication path can be arranged before detailed information is shared.

Your choices

You may request updates or deletion of submitted inquiry information where applicable. For privacy questions, use the contact page and specify that your request concerns privacy or data handling.

Cookies and analytics

This site may use basic analytics or functional cookies to understand page performance, search behavior, and inquiry routing. Such information is used to improve the website experience and does not replace direct business communication with Dow teams. Browser controls may allow you to limit or delete cookies depending on your local settings.